Frequently Asked Questions
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How do I download my instruction guide and planner?
Your files will be available to download once payment is confirmed. You will get access to a zip folder on your payment confirmation page and in your confirmation email. Click the download link to automatically download the zip folder to your computer. Once you unzip the folder, you'll see your Instruction Guide as a PDF and your Planner as an Excel Sheet.
I don't understand a step in the instructions. What do I do?
Our step-by-step instructions are created with beginners in mind. If there's a step you don't understand, we're here to help! We're available via live chat weekdays 9 am-5 pm ET, or send us an email at hello@homewithhone.com and we'll get back to you as soon as possible.
Can you customize the instructions for my unique space?
Your Planner comes with a Measurement Guide that helps you calculate the details of your project specifically for your unique space (i.e. quantity of wood slats required). If you have questions about how to use the Planner, we're available via live chat weekdays 9 am-5 pm ET, or send us an email at hello@homewithhone.com and we'll get back to you as soon as possible.
What is your exchange and return policy?
We are not accepting returns on digital downloads at this time. If you are having trouble downloading your guide or need a different file format, please contact us at hello@homewithhone.com and we'll be happy to help.
I can't complete a project in the suggested amount of days. Can I split up the project into different days?
Yes! Your Planner comes with a Schedule that shows you exactly how much time each step should take to complete. Use this to plan out your working days as you see fit.
Can I complete a project myself if it's suggested for more than one person?
It depends. If you are a DIY beginner, we recommend following the suggested number of people for each project. If you've done a few projects before, you are welcome to try projects on your own. It may just take you longer than the suggested duration.
A product on the shopping list is sold out/unavailable. What should I do?
If one of the product links sends you to a product that is unavailable, try searching for the item at another nearby store. Popular hardware stores in Canada are Home Depot, Rona, Lowes, Home Hardware, and Canadian Tire. In the United States, popular hardware stores are Home Depot, Ace Hardware, and Lowes. Products can be found at most local hardware stores.
I already have my own materials and tools. Can I use those instead even if they're not exactly the same?
Yes! (Mostly) The Shopping List is based on our own personal experience and research, and we choose items based on ease of use, quality, and price. Most of the time, they can be replaced with another, similar item and it won't impact your project. However, be careful with colours and sizes. For example, make sure nails are the right length and thickness for your wood slats.
What's the best app to use to view the Instruction Guide PDF on my mobile device and computer?
FOR MOBILE DEVICES:
iOS:
Your device will automatically open the PDF in Safari or your default browser, but we recommend you download the Adobe Acrobat app so you can save the file onto your device. Alternative apps you can use: iBooks, Google PDF Viewer, or Microsoft Office Lens.
Android:
Your device will automatically open the PDF in Chrome or your default browser, but we recommend you download the Adobe Acrobat app so you can save the file onto your deivce. Alternative apps you can use: Google Drive, Google PDF Viewer, or Microsoft Office Lens.
FOR DESKTOP:
Mac:
Your computer will automatically open the PDF in your default browser, but we recommend downloading and opening through Preview. An alternative app you can use is Adobe Acrobat Reader DC.
Windows:
Your computer will automatically open the PDF in your default browser, but we recommend downloading and opening through Adobe Acrobat Reader DC.
How do I download the Google Sheet version of the Planner?
To access a Google Sheet version of the Planner, open the "START HERE" document in your folder. Once you click the Google Sheet link, make a COPY of the sheet into your own Google Drive by going to File -> Make a copy.
What is your Shipping Policy?
We offer Standard shipping services to most locations in Canada and the United States. After you enter your delivery address on the checkout page, you'll see the delivery fees associated with your location. We aim to ship all orders within 3-5 business days. Delivery times will vary depending on location.